Refund policy

Last Updated: September 25, 2026

We want you to feel confident ordering from EVEVIC. This policy explains how returns, refunds, cancellations, and order issues are handled.

1. Return Eligibility

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase or the order number.

2. Start a Return

Email support@shopevevic.com with your order number and reason for the return. Please wait for return instructions before sending the item. We usually respond within 24–48 business hours, Monday–Friday.

3. Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. If an item arrives damaged, defective, or incorrect, EVEVIC will cover reasonable return or replacement shipping costs after the issue is verified.

4. Refunds

After the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may take 5–10 business days to post the credit after it is issued.

5. Order Cancellations

Submit cancellation requests within 12 hours of purchase. We will make reasonable efforts to help, but cancellation cannot be guaranteed after fulfillment has begun.

6. Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery and include your order number plus clear photographs of the item, packaging, and shipping label. Keep the item and packaging until our review is complete. After verification, we will offer an appropriate replacement or refund.

7. Contact Us

Email support@shopevevic.com or use our contact form.